Join Our Team
Discover Your Next Opportunity with Us!
At Masra, we are always looking for talented and passionate individuals to join our team. Whether you're an experienced professional or just starting your career, we offer a dynamic work environment where innovation, collaboration, and growth thrive.
Why Join Masra?
▪️ Innovation: Work with cutting-edge Vodafone Business Solutions and digital telecom services.
▪️ Growth: Advance your career with training, mentorship, and development programs.
▪️ Challenges: Tackle impactful projects that drive business success.
▪️ Team Culture: Be part of a dynamic, collaborative, and excellence-driven environment.
Available Job Vacancies At MASRA
Excited to grow your career? Masra Partners is always eager to hear from driven, innovative professionals ready to make an impact.
Telephone Account Management Agent
Purpose of Job Role:
As part of the Sales team, you will be responsible for proactively managing and growing existing accounts. Delivering excellent customer service through frequent contact with our clients you will identifying new opportunities for; connectivity, IT network, software, Wi-Fi and telecoms solutions through effective outbound calling. You will be responsible for maintaining accurate client records, all correspondence must be recorded in a timely manner On CRM. In addition, you will be required to create quotes and re-establish contact with lapsed clients. You will maintain and develop a thorough understanding of the products and services offered, this knowledge is essential for providing excellent customers service and increasing revenue.
KEY ACCOUNTABILITIES: Below, is a list of activities/duties generally involved in the role. The list is non-exhaustive, and the employee will from time to time be asked to fulfil other duties as directed by the Management Team.
- • Meet and exceed sales targets through effective account management and relationship-building.
- • Provide detailed product information to clients and identify opportunities for upselling and cross-selling.
- • Identify and log GAP information against accounts to better understand our client’s current and future needs, review frequently with the aim to increase product holding
- • Maximise contract terms and retention.
- • Priorities day to day sales case queries, answering or quoting within 48 hours.
- • Log activity of calls and emails between accounts enabling all departments to understand our clients and better.
- • To increase and develop relevant contacts and new account opportunities, sharing these leads with the outdoor sales team
- • Monitor competitor activity relating to clients, and identify any threats and share findings with sales team.
- • Achieve objectives set by your line manager.
- • To foresee and escalate problems / negative feedback before or as soon as aware to line manager.
QUALIFICATIONS & EXPERIENCE:
- Minimum 1 year telephone account management experience
- Minimum 2 years customer service experience
- A proven track record of growing sales and opportunity pipeline
- Experience and knowledge of Telecom, connectivity, IT networks, software, Wi-Fi and telecoms solutions
- Experience in working towards targets
- Experience in managing hospitality accounts • Good knowledge of MS Office – Word, Excel, Outlook
SKILLS & BEHAVIOURS
- Proven work experience as a Telephone Account Manager or similar role in sales.
- Excellent communication and negotiation skills.
- Familiarity with CRM software and MS Office.
- Ability to work independently and as part of a team.
- Ability to engage with clients on the telephone in a confident and professional telephone manner Strong verbal and written communication skills
- Organised and self-motivated
- Effective listening skills
- Good attention to detail
- Ability to priorities and work on multiple tasks
- Excellent timekeeping and time management
- Supportive and helpful team member
- Flexible with a ‘can do’ attitude
Tele-Sales Team Leader (B2B)
Fixed / IT Sales Team Leaders
Job Summary
Leads a team of sales agents to drive the promotion and sales of advanced fixed-line and smart solutions tailored to the needs of SOHO clients. Ensures team performance aligns with organizational goals, focusing on innovative solutions to meet client demands.
Key Responsibilities:
- Develop and implement sales strategies to achieve and exceed team targets, with a focus on promoting complex fixed-line and smart telecommunication solutions.
- Provide training and coaching to team members to enhance their knowledge of advanced solutions and improve their sales performance.
- Collaborate with product and technical teams to understand and effectively communicate the features and benefits of fixed-line and smart solutions.
- Monitor team performance using data-driven approaches, offering regular feedback and support to ensure continuous improvement.
- Prepare detailed sales reports and analyze performance metrics to identify trends, opportunities, and areas for growth.
- Engage with stakeholders to align team efforts with business objectives and client needs.
- Act as an escalation point for client issues, ensuring timely and satisfactory resolution.
Requirements
- Bachelor’s degree in business, IT or Telecommunications Engineering, or a related field.
- Minimum 5 Years of IT / Telecom Sales Experience with 2- 3 years of sales leadership, Experience in complex and or smart solutions Sales is a plus
- Proven ability to lead and motivate teams to achieve ambitious sales targets.
- In-depth knowledge of fixed-line products and advanced telecommunication solutions.
- Excellent communication, negotiation, and problem-solving skills.
- Strong analytical and logical thinking skills with a data-driven approach.
- Fluency in Arabic or other target languages is a significant advantage.
- Proficiency in CRM tools and sales analytics software.
Tele-Sales Excutive (B2B)
Tele-sales Agent
Job Summary
Responsible for reaching out to potential and existing customers over the phone to sell products and services tailored to SME & SOHO businesses.
Key Responsibilities
- Conduct outbound calls to prospects and existing customers to promote products and services.
- Identify customer needs and recommend suitable solutions.
- Achieve monthly sales targets and KPIs set by the management.
- Maintain accurate records of calls, customer interactions, and sales in the CRM system.
- Collaborate with internal teams to address customer queries and follow up on leads.
- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in Tele sales or a similar role.
- Strong communication and negotiation skills, with fluency in English.
- Languages required, Arabic, English, Hindi, Malayalam
- Ability to work with CRM software and meet sales targets.
- Understanding of the SME & SOHO business market is a plus.
Requirements
Outdoor Sales Excutive
Sales Executive (B2B) Fixed Business
Job Summary
Provides clients with new and effective telecommunications solutions related to the Internet, broadband connections, and other Fixed telephony solutions. Capable of continuously developing new business and at the same time maintain relationships with existing ccustomer base.
Key Responsibilities
- Actively looking for new sales opportunities for fixed-line products through outdoor field visits, phone calls, networking and referrals.
- Engage with clients to understand their business requirements and recommend suitable solutions.
- Negotiate contracts and close deals to maximize sales revenue.
- Maintain knowledge of current product offerings and industry trends.
- Build and maintain positive customer relationships to encourage repeat business.
- Bachelor’s degree in Business, Marketing, Telecommunications, IT Engineering or a related field is preferred.
- Experience as a Sales Representative or relevant role, ideally in telecommunications or a technical/IT sales environment.
- Strong knowledge of telecommunications products, services, and industry trends.
- Proficiency in using CRM software and other digital sales tools (e.g., Salesforce, MS Dynamics).
- Strong technical aptitude, with the ability to understand and explain complex technical solutions and network infrastructure.
- Excellent communication and people skills, with a proven track record of effective client relationship management.
- Goal-oriented, with a results-driven approach to achieving and exceeding sales targets.
- Ability to work in a fast-paced, dynamic environment and manage multiple client accounts effectively.
- Skilled in using productivity software, including MS Office (Excel, Word, PowerPoint), and capable of quickly learning new software and digital platforms.
Requirements